Making A Purchase
Making a purchase with us
Please read these terms carefully, and print and keep a copy of them for your reference.
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
We accept credit / debit card payment. If you are shopping from the EU, place your order and your credit card company will convert the transaction to Euros or your own EU currency.
We accept Visa, Mastercard, Switch, Delta and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Because we store photographic film below 10 degrees C 50 degrees F ( Manufacturers Stipulation)
We rely on Regulation 13c of theThe Consumer Protection (Distance Selling) Regulations 2000 which states " for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly" orders made incorrectly can not be returned.
For all other products you can cancel your contract at any time up to 7 working days after delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense via Royal Mail Special Delivery service. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection plus an administration fee of £25.00. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.